Customer support
World class service breed from years of experience in designing, installing and managing complex multivendor, multitechnology communications networks. First, Second and Third line of support with multiple contact methods and an experienced team of engineers to ensure a fast and reliable response.
Always available
A variety of Service Level Agreements aimed to exceed expectations. We have a 24×7 Support Centre providing assistance in english, spanish and portuguese 365 days a year.
Natural intelligence
No chatbots. No IVRs. No anonymous call centers. Real people with real experience that will provide accurate assistance whenever you need it.
Resolutions
One thing that sets us apart is that our Customer Care engineers know our products inside-out and have a direct line with our R&D department in order to involve them as early as possible whenever they are needed.
100% satisfied customers
Amazing service
Always got from the support team the best attitude, great professionalism and real resolutions.
Condor ‘s personnel has always been very professional and highly efficient.