Customer support

Expertise, proactivity and processes to assure customer satisfaction.

World class service breed from years of experience in designing, installing and managing complex multivendor, multitechnology communications networks. First, Second and Third line of support with multiple contact methods and an experienced team of engineers to ensure a fast and reliable response.

Always available

A variety of Service Level Agreements aimed to exceed expectations. We have a 24×7 Support Centre providing assistance in english, spanish and portuguese 365 days a year.

Natural intelligence

No chatbots. No IVRs. No anonymous call centers. Real people with real experience that will provide accurate assistance whenever you need it.


One thing that sets us apart is that our Customer Care engineers know our products inside-out and have a direct line with our R&D department in order to involve them as early as possible whenever they are needed.

100% satisfied customers

Amazing service

Chairman, Ericsson

Always got from the support team the best attitude, great professionalism and real resolutions.

Managing Director, Telecom

Condor ‘s personnel has always been very professional and highly efficient.

Managing Director, Nokia

Customer Service Request

Access our tool to report or follow up cases with our Customer Support Team.