Training

Our customer’s knowledge, productivity, and competence are critical components of the joint success of the projects we embark on.

We empower Operations and Marketing teams by providing Training Services that allow them to confidently manage their day-to-day operations and understand the full potential of our solutions. Through our courses trainees can put the theory into practice with hands-on exercises.

Goals

Know-how

Have the capability of defining a marketing strategy by understanding the solution capabilities.

Operations

Confidently perform the day-to-day operation.

Diagnostics

Be able to perform early diagnostics.

Support

Understand the support escalation procedure.

Continuous improvement

We perform an early analysis of the feedback we receive in the after-course surveys in order to quickly address any issue or improvement opportunity.
We analyse customer satisfaction in three axis: Program, Instructor and Materials.

Very good courses and a great complement for our daily tasks.

Adm. Observaciones Judiciales
2018, TASA Course

The instructor was really easygoing and really helpful.

Analista Requerimientos Judiciales
2018, Telecom Argentina

I liked how the topics were addressed and their sequence.

Profesional Core
2015, Movistar Colombia

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