Emergency NumbersMaxcom

Maxcom is an integrated telecommunications services operator providing voice and data services to residential and small- and medium-sized business customers in four metropolitan markets in Mexico and selected service in other markets. In addition, it offers mobile voice service through resale and capacity leasing agreements with third parties.


The Ifetel (mexican telecommunications regulation authority) issued a disposition that required that Operators should be able to handle in a nation wide scale a unique number (911) for emergencies. That non-geographic number had to then be translated to the appropriate local number. The carrier should also send specific call information to a centralized call center using a custom web service.


Starting from our standard “number portability” engine we generated a custom application that complied to the mexican regulations.


The solution was defined, implemented, tested and deployed in less than two months allowing Maxcom to be in compliance with the new regulation.

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