Emergency NumbersMaxcom

Maxcom is an integrated telecommunications services operator providing voice and data services to residential and small- and medium-sized business customers in four metropolitan markets in Mexico and selected service in other markets. In addition it offers mobile voice service through resale and capacity leasing agreements with third parties.

challenge

The biggest challenge was that Arguzo was not utilizing technology properly. Too much of the work was still being recorded manually, which meant that the numbers took a long time to note down and then to be analyzed. Live data was also not available and decisions can only be made after all the required data and been received. This was holding Arguzo back; they knew they could corner more of the market if they had the ability to be more mobile. The work addressed three critical issues for Pharm Ltd.:The Ifetel (mexican telecommunications regulation authority) issued a disposition that required that Operators should be able to handle in a nation wide scale a unique number (911) for emergencies. That non-geographic number had to then be translated to the appropriate local number. The carrier should also send specific call information to a centralized call center using a custom webservice.

solution

Starting from our standard “number portability” engine we generated a custom application that complied to the mexican regulation.

results

Arguzo employees are now more empowered; Arguzo also has the benefit of generating reports instantaneously whenever needed. They can now make decisions on the fly based on the latest real time data.

The solution was defined, implemented, tested and deployed in less than two months allowing Maxcom to be in compliance with the new regulation.

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